Our contact details

Name: HILDR (PTY) LTD

Norway Address: Nannestadgata 4 – 0253 Oslo

South Africa Address: 27 Somerset Rd, De Waterkant

Phone Number: + (47) 404 56 650 (Norway); (27) 828 455 906  (South Africa)

E-mail: info@hildr.io

This privacy policy will explain how our organization uses the information we collect from you when you use our website (https://hildr.io/) and/or services. By using our website and/or services, you expressly consent to our use and disclosure of your information as stated in this policy. This policy is a part of and incorporated with the Terms and Conditions. Any terms not defined herein shall have the same meaning as ascribed to it under the Terms and Conditions.

The type of personal information we collect

We currently collect and process the following personal information about you:

• Name (first name and last name)
• Phone
• Email
• Name of Company where you are working or associated with about your purchase of services
• Date of Birth
• Project Description
• Photos
• Videos
• Audio Files

We do not collect any special category personal information about you such as your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sex life, and sexual orientation. We do not collect your banking information. All payments are processed through PayPal, Stripe or any bank. You are requested to read PayPal’s, Stripe’s or any bank’s privacy policy as to the information they collect when you use PayPal, Stripe or any bank. PayPal, Stripe or any bank will share with us only your billing address and order details needed for the processing of orders.

You shall provide us with personal information which is accurate and true and inform us of any changes. If you provide information on behalf of some other person, you represent and warrant that you have the appropriate and valid authority to share the information with us.

How do we get the personal information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• When you place an order for the services on the website
• When you utilize our services.
• When you reach out to us for any questions or support through chat, phone, or email
• If you contact or communicate with us for providing feedback

We also receive information indirectly, from the following sources in the following scenarios:

• Cookies- Cookies are very small text files that are stored on your system when you visit our website. For more information on cookies, you are suggested to read “What Are Cookies”. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All” when you see the cookie link on our website, you consent to the use of ALL the cookies. However, you may visit “Cookie Settings” in that link to provide controlled consent.  If the cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website. Cookies will not usually contain any personal information, however, personal information about you that we process may be connected to the information obtained and processed from cookies. You may choose to reject all or some of the cookies wherein you may not be able to access all of the features on the website. The option to manage the cookies will be available in your browser.
• We use the following types of cookies. The detailed information about these cookies is available when you see the cookies link when you first visit the website.
  • Strictly Necessary Cookies- Necessary cookies are essential for our website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
  • Functional Cookies- Functional cookies help to perform certain functionalities like sharing the content of our website on social media platforms, collecting feedback, and other third-party features.
  • Performance cookies- We use such cookies to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for you.
  • Analytical cookies-We use Analytical cookies to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    • Google Analytics. This is a web analytics service provided by Google, Inc. (“Google”). Google Analytics collects information about your visit to the website, what pages you visit, how often you visit, IP address, web browser, and location. For more information on Google’s ability to use and share information collected about you, please read the Google Terms of Use and Google Privacy Policy at https://policies.google.com/privacy?hl=en-US as amended from time to time. The information generated by this cookie will be transmitted to and stored by Google on servers in the United States.
  • Advertisement cookies- We use Advertisement Cookies to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    • Google Adsense. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visit to our sites. Users may opt out of personalized advertising by visiting Ads Settings.
    • Facebook Advertisements- We use the services of Facebook Inc. (“Facebook”) to deliver our advertisements that may be relevant to you. You can control how Facebook uses data to show you ads by using your ad preference settings in Facebook. Further information about how Facebook uses personal information can be found at https://www.facebook.com/about/privacy/.
  • Other uncategorized cookies- We may use other uncategorized cookies that are being analyzed and have not been classified into a category as yet.

• The cookies will collect information regarding:
  • Your website preferences
  • Your language preferences
  • Website pages that you visited or accessed
  • Information on your interaction with the website such as click patterns, website navigation paths, transactions performed
  • Information about the timing, frequency, and pattern of website use
  • Type of browser used
  • Domain name
  • Operating system
  • IP address
  • Unique device identifier and device type
  • Your usage
  • Your location, time zone

Information collected from third parties

We may receive information (including personal information) from third parties, and we may combine this information with any personal information that we maintain about you and such combined information will be subject to the terms of this Privacy Policy.

We use your information to:

• Provide, operate, maintain and improve our website
• Process your service or product orders
• Communicate with you including calling you or sending you an email/chatting with you for any service, responding to your questions
• To provide an optimized service (your information helps us to more effectively respond to your customer service requests and support needs)
• Bill you for the services purchased
• Verifying your identity
• Statistics and record-keeping, accounting, billing, collection of proceeds
• Understand and analyze how you use our website and services
• Communicate with you, either directly or through one of our partners, including for updates, notifications, and any marketing or promotional purposes
• Information collected through cookies will be used to optimize your online experience on the website, making the web pages user-friendly, customization of the web page based on your preferences, marketing purposes, tracking your visit to our website, recording the discussion thread during a live chat with our support staff, and serving you with an advertisement for our products or services when you visit some other website.
• Contact you for market research purposes
• Avoid, identify, investigate any fraud or malicious activity
• Comply with legal requirements

We may share this information with:

• Our service providers, processors, and advisors who provide us assistance in connection with the services we provide to you
• Governmental authorities
• Our affiliates, partners, resellers to facilitate sales of our services
• Third parties related to any transaction related to our business operations

We may share information in connection with the performance of any contractual obligations or where the disclosure is mandated by law or if we believe that disclosure of the information is necessary and suitable to prevent any risk or injury. For example, we may disclose information to third parties for business purposes such as third-party service providers that assist us, such as customer service, implementation services, analysis, telemarketing, and other related services. We may also share your information in connection with a corporate transaction, such as corporate restructuring, sale of a business, merger, or asset sale.

We may share the results of aggregated data about you (number of views, number of users viewing the content, information about users by geography, referring URLs of users, number of users who interacted with the content in a certain manner, similar other information) regarding your use of certain content available on our website. This is shared for marketing or promotional purposes with persons who provide us with certain content through our services.

We may also disclose certain algorithms (not containing any personal information) developed from analytics and machine learning performed on user information collected in aggregated form to third parties.

We will share your information with Cloud storage providers, including Google Cloud Storage a service provided by Google LLC and stored on their servers in encrypted form. This is necessary to provide services to you. You are advised to read Google’s security practices at https://cloud.google.com/security/  

Data Transfers

Any of the above entities stated in the previous section may be located in countries outside of EEA and Switzerland. We may transfer your personal information to countries that may not provide corresponding levels of data security as your home country. Before sharing personal information outside EEA and Switzerland, we will take the necessary steps to ensure that your personal information will be given adequate protection as required by applicable data privacy laws by putting in place appropriate international data transfer mechanisms. When you purchase our services, we act as the controller of your personal information.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting us at the contact details stated herein. However, if withdraw your consent, you may be unable to use our website. For example, when you use cookies other than strictly necessary cookies, we will ask for your consent.

(b) We have a contractual obligation. This includes performing any obligations under any contract that we enter with you such as processing your service orders.

(c) We have a legal obligation. This includes processing your information to comply with any legal obligation such as to give information including your personal information to any regulatory authorities on their request or to prevent any fraud.

(d) We have a legitimate interest. This includes processing information when there is a legitimate interest such as to protect or assert the rights of any party including protecting your interests where we find it necessary to do so or keep records for proper management of our business or any market research. For example, information collected through the use of cookies will be used to improve our website or to prevent any security threats.

How we store your personal information

Your information is securely stored by us in Norway or on Google Cloud storage. We only store your personal information such as name, company details, phone, email, general project details, pricing details.

We will retain your personal information only for as long as is necessary. We will retain your personal information as long as we have a continuing relationship with you such as you are availing of services from us. We will retain the data to comply with any of our legal or contractual obligations. On the expiry of any foregoing stated periods, as applicable, we will either delete or de-identify your personal information.

We shall take reasonable measures to prevent unauthorized use, access, misuse, loss, destruction, or alteration of your personal information under our control by putting in place necessary administrative, technical, security, and physical measures. The website utilizes Secure Sockets Layer (SSL) to ensure the secure transmission of your personal information.

Children’s Information

We do not sell any services to children. We do not knowingly collect any personal information from children under the age of 18. If you think that your child has provided personal information on our website, you are suggested to contact us promptly and we will do our reasonable efforts to promptly remove such information from our accounts.

Opt-Out

When you access our website, you opt-in to receive emails from us including any marketing and promotional emails. You may discontinue receiving such communications from us for any reason by clicking on the “unsubscribe” link in your email communications. You expressly consent to receive any phone calls including auto dialed and pre-recorded message calls, text messages from us relating to our services in your phone number. If you do not want to receive any phone calls from us, please contact us.

Third-Party Websites

Our organization’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Your data protection rights

As per the applicable data protection law, you have rights including:

1. Your right of access – You have the right to ask us for copies of your personal information.
2. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete personal information you think is incomplete.
3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
5. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or you, in certain circumstances.
7. Your right to withdraw your consent.

If you make a request, we have one month to respond to you. Please contact us at the contact details stated in the introduction of this Privacy Policy if you wish to make a request. We may verify your identity before fulfilling any of your requests. We may charge any fee if permitted by law.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the details above specified. If you are not happy with our resolution of your complaint, you have the right to raise a complaint with the supervisory authority where you live, where your work, or where the infringement took place. You can also complain to the South Africa Data Protection Authority at https://www.justice.gov.za/inforeg/ or Norway Data Protection Authority at https://www.datatilsynet.no/en/about-us/.

Changes

We may modify this policy from time to time and the changes will be posted on this page. You are requested to frequently check the website for any changes to this policy. If there are any material changes, we will notify you by email or as otherwise required by applicable law.

February 2022